I started my EB kit 30 odd years ago, then life got in the way.... When I returned to it recently, a hank of one colour had mysteriously disappeared. I contacted EB with an ancient colour reference, and they not only correctly identified the old colour, but were also able to provide a replacement hank quickly and efficiently. I was so impressed (and relieved that the work I started so long ago can be safely finished). Thank you EB - I was impressed with with your company 30 years ago, and remain so.