Satisfaction Guarantee and Return Policy:

Elizabeth Bradley Design endeavors to ensure that you receive the highest standard and quality of products and services at all times, however, if you are not entirely satisfied with your purchase then please contact Customer Services in the first instance on +44 (0)1865 339 050. We will accept returns on products purchased directly from Elizabeth Bradley Designs within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Postage costs and Gift Cards are non refundable. This does not affect your statutory rights.

Methods of Payment:

We accept MasterCard, Visa and American Express. Personal cheques made payable to Elizabeth Bradley Design Ltd.

Prices and errors:

All prices are effective January 1^st, 2019. Elizabeth Bradley Design Ltd reserves the right to correct any typographical errors and all prices are subject to change without prior notice. You will be notified of any changes at the time your order is placed or received. Please note, Elizabeth Bradley Insider Rewards points cannot be redeemed in conjunction with any other offers, sales, or discounts.

Background Wool Exchange:

Download Background Wool Exchange Form

We are happy to change the colour of background wool within a kit purchased from Elizabeth Bradley Design free of charge. The background wool must still be enclosed in the original tamper-proof packaging with the seal in tact. Please send your wool along with a pre-paid SAE, noting the colour you would like in exchange to: Elizabeth Bradley Design, Unit E & F2 Llys-y-Dderwen, Ffordd Gelli Morgan, Parc Menai, Bangor, LL57 4BL

 

Questions:

Privacy Policy

This privacy policy sets out how ElizabethBradley.Com uses and protects any information that you give us when you use this website. ElizabethBradley.Com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17th of June 2013.

We may collect the following information:

• Name
• Contact information including email address and phone number
• Demographic information such as postcode and interests

What we do with the information we gather:

• We use this information to understand your needs and provide you with a better service:
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way: if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Unit E & F2 Llys-y-Dderwen, Ffordd Gelli Morgan, Parc Menai, Bangor, LL57 4BL.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.