We offer free shipping to the United Kingdom, for other destinations shipping costs are calculated at checkout based on order total and shipping destination. All orders are shipped via ground shipping. Tracking information will be emailed at the time of order shipment.
We make every effort to keep our products in-stock at all times. However, due to unforeseen circumstances, we may encounter out-of-stock issues. If you should order a product that is out of stock, we will notify you immediately by telephone or email advising you on the anticipated ready date.
Satisfaction Guarantee and Return Policy:
Elizabeth Bradley Design endeavors to ensure that you receive the highest standard and quality of products and services at all times, however, if you are not entirely satisfied with your purchase then please submit a return request below or contact Customer Services in the first instance on +44 (0)1865 339 050. We will accept returns on products purchased directly from Elizabeth Bradley Designs within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Postage costs and Gift Cards are non refundable. This does not affect your statutory rights.
Submit a Return Request:
To start a return, click below to login to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from Elizabeth Bradley Design and copy the six-digit verification code.
- Go back to the Elizabeth Bradley website, and then enter your six-digit verification code.
- Click the order that you would like to submit a return request for.
- If your order has more than one item, select the item(s) that you would like to return.
- Select a return reason and add a note for customer service.
- Click Request return.