Elizabeth Bradley Design strives to ensure that you receive the highest standard and quality of products and services at all times. However, if you are not entirely satisfied with your purchase, please click here to start a return. We will accept returns on products purchased directly from Elizabeth Bradley Design within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Postage costs are non-refundable. Gift cards and products purchased under special offers and promotions are non-refundable or returnable. This does not affect your statutory rights.

Yes! Many of our kits are available in a variety of background colours. Download and fill out our background wool exchange form. Send your background wool in its original packaging with the seal intact, along with the background wool exchange form to:

Attn: Elizabeth Bradley Design, Unit E & F2 Llys-y-Dderwen, Ffordd Gelli Morgan, Parc Menai, Bangor, LL57 4BL

Yes. Simply contact the global customer service department Monday through Friday from 8:30am-4:00pm GMT at +44 (0)1865 339 050, or email details to ebd@elizabethbradley.com.

If you call outside of normal business hours, please include your telephone number as we will need to contact you to take payment. Please do not send any card details via email.

When you make a purchase, you will automatically be charged in your local currency based on your location. This ensures a seamless shopping experience, no matter where you are in the world.

All in-stock items are shipped within three business days of receiving your order. All items that are out-of-stock can take up to 1-2 months to receive.

Yes, we ship all over the world. Shipping costs apply and will be added at checkout.

We use major carriers including DHL, Parcel Force and DPD.

Each kit comes with everything you need to complete your project. Please refer to the kit contents tab on the product page for a detailed list of what comes in your kit or read our blog post for a look inside an Elizabeth Bradley kit.

Elizabeth Bradley canvases are 10 holes to the inch. Kirk & Bradley for Elizabeth Bradley and Needlepoint To Go canvases are 12 holes to the inch.

All Elizabeth Bradley designs are printed on interlock canvas. All Kirk & Bradley for Elizabeth Bradley and Needlepoint To Go designs are printed on mono canvas.

We recommend the Victorian Cross Stitch for all Elizabeth Bradley canvases. Please refer to the following link for instructions and a video on this stitch. 

We recommend basketweave or continental stitch for all Kirk & Bradley canvases. Please refer to the following link for instructions and a video on these stitches.

We recommend basketweave or continental stitch for all Needlepoint To Go canvases.  Please refer to the following link for instructions and a video on these stitches.

If you experience a shortage of wool, please contact our customer service team at ebd@elizabethbradley.com for further instructions.

We are unable to sell chart cards or printed canvas separately from our kits. However, some of our designs are available as charts in Elizabeth Bradley’s three books. 

We do not recommend cleaning your canvas unless absolutely necessary. If you must clean it, we suggest using Bissell foam upholstery cleaner. Spray a small amount of the foam on an inconspicuous area first to test it. If safe, spray the finished piece with the foam and gently dub it in. Let it dry for the recommended period, then lightly vacuum it off.

We do not offer custom/bespoke designs at this time.

Our Master Joining Class will walk you through everything you need to know to join your pieces together. The class includes a video, written instructions, and practice materials.

It is not necessary to use a frame due to the recommended stitch and strength of our canvas.

The size of our designs varies depending on the series. The size of the particular series or design will be given in inches and shown on the related web page. The size given is the design size, not the canvas size.

We do offer online and physical gift certificates. You can place an order online or by telephone with the Customer Service team. The global customer service department is open Monday through Friday from 8:30am-4:30pm GMT. You can reach us at +44 (0)1865 339 050.

We offer a range of finishing services, including cushion making and carpet assembly.  Please contact our customer service team at +44 (0)1865 339 050 or visit our finishing page for more information.

We offer a variety of classes throughout the year in Wales and in the United States. Subscribe to our newsletter to stay up to date on new class offerings.