Can't comment on making the tapestry as it was a gift for a friend. However it was beautifully presented in the box, with all you needed included in the kit, and our friend was "over the moon" with it. She loves the picture (she's a keen gardener) and can't wait to get started.
Being a gift, when I ordered it I asked if a note to be included and wrote some words, which included a short rhyme, in the comments area on the order. When it arrived (delivered very efficiently and quickly by courier), someone at Elizabeth Bradley had typed up my words on a sheet of paper and stuck it inside a card. So thoughtful of them. Initially the kit may seem a little expensive, but you get what you pay for and this is a top quality item from a company with top quality service. Thank you so much, Elizabeth Bradley.